Face-to-face verbal Communication
What is more important?
- Words (15%)
- Voice Inflaction: tone, speed, emotions (35%)
- Body Language: facial expressions, gesetures (55%)
- 45% of the time we are listening
On the phone?
- Words (15%)
- Voice Inflaction: tone, speed, emotions (85%)
110 Techniques
Human-beings
- Emotions are the most important thing in a negotiation
- Non-verbal communication is culturally influenced
- Body Language reveals what we think
- Human prefer happy faces
- Human remember people who smile
- Proximity ?
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