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Face-to-face verbal Communication

What is more important?

  • Words (15%)
  • Voice Inflaction: tone, speed, emotions (35%)
  • Body Language: facial expressions, gesetures (55%)
  • 45% of the time we are listening

On the phone?

  • Words (15%)
  • Voice Inflaction: tone, speed, emotions (85%)

110 Techniques

110 Techniques

Skills Recap Skills Recap

Human-beings

  • Emotions are the most important thing in a negotiation
  • Non-verbal communication is culturally influenced
  • Body Language reveals what we think
  • Human prefer happy faces
  • Human remember people who smile
  • Proximity ?

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